Terms of Service

1. Acceptance of Terms

Welcome to Ajovia! These Terms of Service ("Terms") are a legal agreement between you and Ajeris Inc. ("Ajeris," "we," "us," or "our") governing your use of the Ajovia platform, website, mobile applications, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not use our Service.

2. Description of Service

2.1 What We Provide

Ajovia is a preventive health screening platform that provides:

• Comprehensive laboratory testing through Quest Diagnostics
• Medical imaging services (MRI scans) through partner imaging centers
• AI-powered health insights and recommendations
• Digital health dashboard and tracking tools
• Health reports and documentation

2.2 What We Don't Provide

Ajovia is NOT:

• A replacement for your primary care physician
• Emergency medical care
• Medical diagnosis or treatment
• Medical advice from licensed physicians
• A pharmacy or prescription service
• Health insurance

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use Ajovia, you must:

• Be at least 18 years old (or have parental consent)
• Reside in a state where our services are available
• Have the legal capacity to enter into these Terms
• Provide accurate and complete registration information

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized access
• Keeping your account information accurate and current

3.3 Account Restrictions

You may not:

• Create multiple accounts
• Share your account with others
• Use another person's account
• Transfer or sell your account

4. Service Ordering and Scheduling

4.1 Test Ordering

When you order tests through Ajovia:

• You authorize us to place orders with our testing partners
• You consent to the collection of biological samples
• You understand that some tests may require physician authorization
• You agree to follow all pre-test instructions (such as fasting)

4.2 Appointments

• You must schedule appointments at partner locations
• You are responsible for arriving on time
• Missed appointments may incur fees
• Rescheduling is subject to availability

4.3 Service Availability

• Services are not available in all states (currently unavailable in NY, NJ, RI)
• Some tests may have additional restrictions
• Availability may change without notice

5. Payment Terms

5.1 Pricing and Payment

• Prices are listed in US dollars
• Payment is due at time of purchase
• We accept credit cards, debit cards, HSA/FSA cards
• Payments are processed by our third-party processor, Stripe

5.2 Memberships and Subscriptions

• Annual memberships auto-renew unless cancelled
• You may cancel anytime before renewal
• Renewal charges occur on the anniversary date
• Price changes will be notified 30 days in advance

5.3 Refund Policy

• 30-Day Money Back Guarantee: Full refund if you haven't used any services
• After 30 days: No refunds for annual memberships
• Unused services: Pro-rated refunds may be available
• MRI scans: No refunds once scheduled
• All refund requests must be submitted to Hi@ajovia.com

5.4 Insurance

• Ajovia services are generally not covered by insurance
• We do not submit claims to insurance companies
• You may submit receipts to your insurance for potential reimbursement
• HSA/FSA cards are accepted for eligible expenses

6. Health Information and Privacy

6.1 Your Health Information

By using our Service, you acknowledge that:

• We will collect and process your health information
• Your information will be shared with testing partners as necessary
• We maintain HIPAA compliance for Protected Health Information
• Our Privacy Policy governs data collection and use

6.2 Consent to Share

You consent to:

• Sharing necessary information with Quest Diagnostics and imaging centers
• Receiving test results electronically
• Our use of de-identified data for service improvement
• Communication about your test results

6.3 Accuracy of Information

You represent that all health information you provide is accurate and complete. Providing false or misleading health information may result in:

• Inaccurate test results
• Inappropriate health recommendations
• Account termination
• Legal liability

7. Test Results and Reports

7.1 Result Delivery

• Results are typically available within 3-7 business days
• Results are delivered through our secure platform
• You will receive notification when results are ready
• Some results may require additional processing time

7.2 Result Interpretation

• Results include reference ranges and explanations
• AI-powered insights are educational only
• Complex results may require physician consultation
• We do not provide medical diagnoses

7.3 Result Accuracy

While we strive for accuracy:

• Laboratory and imaging errors may occur
• Results are dependent on sample quality
• Technology limitations exist
• Always confirm critical results with your physician

8. User Conduct and Restrictions

8.1 Prohibited Conduct

You agree NOT to:

• Use the Service for any unlawful purpose
• Impersonate any person or entity
• Provide false or misleading information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access
• Reverse engineer our technology
• Scrape or harvest data from our platform
• Use the Service to harm others
• Violate any applicable laws or regulations

8.2 Consequences of Violations

Violations may result in:

• Warning or temporary suspension
• Permanent account termination
• Legal action
• Reporting to law enforcement

9. Intellectual Property

9.1 Our Property

All content on Ajovia, including but not limited to:

• Text, graphics, logos, and images
• Software and source code
• AI models and algorithms
• Trademarks and service marks
• Health insights and recommendations

Are owned by Ajeris Inc. or our licensors and protected by intellectual property laws.

9.2 Your License to Use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Service for personal use
• Download and print your health reports
• Share your results with healthcare providers

9.3 Your Content

You retain ownership of health information you provide, but grant us a license to:

• Process and analyze your data
• Generate insights and recommendations
• Create de-identified aggregate data
• Improve our services

10. Third-Party Services

10.1 Testing Partners

Our Service involves third-party testing providers:

• Quest Diagnostics for laboratory services
• Various imaging centers for MRI scans
• These providers have their own terms and policies
• We are not responsible for their services

10.2 Links to Third Parties

Our Service may contain links to third-party websites:

• We do not control these sites
• We are not responsible for their content
• Your use is at your own risk

11. Disclaimers

11.1 No Medical Advice

11.2 No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY

11.3 No Guarantee of Results

WE DO NOT GUARANTEE:

• Specific health outcomes
• Detection of all health conditions
• Accuracy of AI predictions
• Availability of appointments
• Continuous service operation

12. Limitation of Liability

12.1 Limitation on Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AJERIS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS OR REVENUE
• LOSS OF DATA
• PERSONAL INJURY OR PROPERTY DAMAGE
• EMOTIONAL DISTRESS

12.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12.3 Exceptions

These limitations may not apply where prohibited by law, including:

• Gross negligence or intentional misconduct
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

13. Indemnification

You agree to indemnify, defend, and hold harmless Ajeris and its affiliates from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another
• Your health information or test results
• Your failure to follow pre-test instructions

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Cancelling through your account settings
• Contacting us at Hi@ajovia.com
• Requesting account deletion

14.2 Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment
• Extended inactivity
• Any reason with 30 days notice

14.3 Effect of Termination

Upon termination:

• Your access to the Service ends immediately
• Unused services may be forfeited
• Your health records will be retained as required by law
• Certain provisions of these Terms survive termination

15. Dispute Resolution

15.1 Arbitration Agreement

• Arbitration will be conducted by JAMS
• Arbitration will occur in Atlanta, Georgia
• Federal Arbitration Act governs
• Arbitrator's decision is final

15.2 Class Action Waiver

15.3 Opt-Out

You may opt out of arbitration within 30 days of accepting these Terms by sending written notice to:

16. General Provisions

16.1 Governing Law

These Terms are governed by the laws of Georgia, without regard to conflict of law principles.

16.2 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Ajeris regarding the Service.

16.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

16.4 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

16.5 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

16.6 Notices

Legal notices must be sent to:

16.7 Changes to Terms

We may modify these Terms at any time. Material changes will be notified by:

• Email notification
• Service announcement
• Website posting

Continued use after changes constitutes acceptance.

17. Contact Information

For questions about these Terms, contact us: